Frequently asked questions

Most Commen Questions

When will my order arrive?

The expected delivery is based on countries

  • Netherlands: 1-2 days
  • Belgium: 1-2 days
  • Germany: 1-2 days
  • United Kingdom: 5-7 days
  • Ireland: 6-9 days
  • France: 4-7 days

You can always track your order via the tracking page

if you need more delivery details please check our delivery page

What is ceremonial matcha?

Ceremonial Matcha is a high-quality powdered green tea that is traditionally used in Japanese tea ceremonies. It’s made from young tea leaves that are carefully shaded before being handpicked, steamed, dried, and then ground into a fine powder. This type of matcha is known for its smooth texture, vibrant green color, and delicate taste.

How should Ceremonial Matcha be prepared?

Ceremonial matcha is typically whisked into hot water using a bamboo whisk (chasen) in a bowl (chawan). The traditional method is to add about 1-2 grams (around 1-2 teaspoons) of matcha powder to hot (but not boiling) water (about 70-80°C or 160-175°F) and whisk until it becomes frothy and smooth.

Shipping & Delivery

How does shipping and delivery work?

If you place your order before 22:00 (on business days), we strive to ship your order the same day. Your order will then be delivered within 2 days with PostNL. If it is not possible to send your package the same day, your package will be shipped the next Business day via PostNL. You will therefore always receive your order (on Business days) within two days. 

How much do I pay for shipping?

  • Netherlands free shipping
  • Belgium € 3,95 orders over € 40,00 are free
  • Germany € 3,95 orders over € 40,00 are free
  • Spain € 3,95 orders over € 40,00 are free
  • France € 3,95 orders over € 40,00 are free

Can I change my shipping address?

Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details. Simply contact info@yocha.eu

Help! My order is lost/hasn’t been delivered?

If your order has not been delivered within 5 days of the expected delivery date, we’re here to help. Please contact info@yocha.eu

What is your return policy?

You have the right to cancel your order within 30 days without providing any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you, physically receive the product/package.

After requesting a return, you have 14 days to send the products back to our return address. Once we have received the products in good condition, or you have provided proof of return (e.g., Track & Trace), we will issue your refund within 14 days.

⚠️ Please note: For reasons of hygiene and safety, we cannot accept returns or issue refunds for matcha bags that have been opened or unsealed.

Cancel my order

Sure can! If your order was placed less than 90 minutes ago, you can cancel your order. Simply contact info@yocha.eu

Ceremonial Matcha

What is Ceremonial Matcha?

Ceremonial Matcha is a high-quality powdered green tea that is traditionally used in Japanese tea ceremonies. It’s made from young tea leaves that are carefully shaded before being handpicked, steamed, dried, and then ground into a fine powder. This type of matcha is known for its smooth texture, vibrant green color, and delicate taste.

How is Ceremonial Matcha different from culinary matcha?

The main difference lies in the quality. Ceremonial matcha is made from the youngest, most tender leaves and has a sweeter, smoother taste with less bitterness. Culinary matcha, on the other hand, is made from older leaves and has a more robust flavor, often used in cooking and baking.

How should Ceremonial Matcha be prepared?

Ceremonial matcha is typically whisked into hot water using a bamboo whisk (chasen) in a bowl (chawan). The traditional method is to add about 1-2 grams (around 1-2 teaspoons) of matcha powder to hot (but not boiling) water (about 70-80°C or 160-175°F) and whisk until it becomes frothy and smooth.

Can I use Ceremonial Matcha for smoothies or lattes?

Yes! While Ceremonial Matcha is best enjoyed as a traditional tea, it can also be used in lattes and smoothies for a high-quality, smooth matcha flavor. However, because it's delicate and premium, some people prefer to reserve it for traditional preparation to honor its taste.

What are the health benefits of Ceremonial Matcha?

Ceremonial matcha contains high levels of antioxidants, particularly catechins, which may help reduce inflammation, improve heart health, and boost metabolism. It also provides a gentle energy boost due to its combination of caffeine and L-theanine, a compound that promotes relaxation and focus.

Is Ceremonial Matcha safe for everyone to consume?

For most people, ceremonial matcha is safe to consume. However, it’s best to enjoy it in moderation due to its caffeine content. Pregnant women, individuals with caffeine sensitivity, or those with certain health conditions should consult a doctor before consuming large amounts of matcha.

How should I store Ceremonial Matcha?

Matcha should be stored in an airtight container in a cool, dark place to preserve its freshness and vibrant green color. It is best consumed within a few weeks of opening, as exposure to air, heat, and light can degrade its quality and flavor.

Can I drink Ceremonial Matcha every day?

Yes, you can drink ceremonial matcha every day, but it's important to monitor your caffeine intake. A cup of matcha contains less caffeine than a cup of coffee, but it still provides a gentle energy boost, making it ideal for daily consumption in moderation.

Does Ceremonial Matcha have a strong flavor?

Ceremonial matcha has a naturally smooth and delicate flavor, with subtle notes of sweetness and a slight umami taste. It’s not bitter like lower-quality matcha, which is why it’s often considered the most enjoyable way to experience matcha in its purest form.

General

How do I use a discount code?

You should copy the code and use it during the checkout proces

Do you offer wholesale purchases? 

Yes we do! Contact info@yocha.eu for more information.